Refund and Cancellation Policy

HESE CANCELLATION AND REFUND TERMS IS ONLY APPLICABLE TO ALL TYPE OF DIGITAL PAYMENT.

1. Payment Processing:

Payments made to the Barota Finance Limited (BFL) using the payment gateway are processed securely and promptly.

2. Refund Requests:

Request for refunds are categorized in two segments

• Type 1
• Type 2

3. Eligibility for Refunds:

• Type 1: - Refund eligibility for payments made through the payment gateway depends on the nature of the transaction and BFL policies.

Refunds shall be considered only in case customer requests a refund where duplicate payments, overpayments, or payments for services/products that are cancelled or not delivered as per the terms of the agreement. Moreover the payment made by customer is credited to the account of BFL.

We would like to clarify, BFL reserve the right to adjust it against additional EMI towards customer loan account.

Transactions processed through the payment gateway cannot be cancelled directly through the gateway interface once they are successfully completed.

If you believe there has been an error in payment processing or if you are eligible for a refund based on BFL’s policies, please contact our customer support team at refund@barotafinance.com to request a refund.

• Type 2: - In cases where:

• Customer’s Card/Bank Account is debited multiple time due to technical error OR Customer's account being debited with excess amount in a single transaction due to technical error.

• If a payment is charged to the customer’s card or bank account but the transaction is unsuccessful due to a technical error.

• In any other situation where the customer's account is debited but a receipt is not generated.

In all these scenarios, if the payment is held by the gateway and has not been credited to BFL’s account, the refund will be processed by the payment gateway according to their refund procedure.

In both the cases Refund requests must be made within 24 hours from the date of payment.

Refund amount excluding Payment Gateway charges would be refunded to the customer

Refund Processing Time:

Upon receipt of a refund request, BFL will initiate the refund process

The processing time for refunds may vary depending on the payment method, Payment gateway policies, and the nature of the refund request.

Time for refund processing is as follow: -

• For payments classified as Type 1 transactions that have been credited to the BFL account, refunds will be processed within 10 working days from the date of the request.

• For payments classified as Type 2 transactions that have not been credited to the BFL account and are held by the payment gateway, refunds will be processed according to the policies and procedures set by the payment gateway. Refunds will be processed using the original method of payment, such as credit/debit card or net banking, used for the transaction.

Communication and Documentation:

All refund requests and communications regarding payment gateway transactions should be documented and communicated through:

• Call: +91-9888223401, 0172-2730859

• Email: refund@barotafinance.com

OR
Write To:
Customer Support
Barota Finance Limited,
SCO 859, NAC, Manimajra,
Chandigarh - 160101

Customer must provide information while making application for refund:

1. Transaction ID with screenshot of payment
2. Bank Account Details
3. IFSC Code
4. Transaction receipts if generated
5. Any communication related to payment processing for reference and documentation purposes

Changes to Policy:

BFL reserves the right to modify or update this Payment Gateway Refund and Cancellation Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on the website.

Customers are advised to review the policy periodically for any updates or changes.

By making payments through BFL Website using the payment gateway, you acknowledge that you have read, understood, and agreed to this Payment Gateway Refund and Cancellation Policy.