GRIEVANCE REDRESSAL (GR) MECHANISM

Any customer having a grievance/ complaint/ feedback with respect to the product
and services offered by the Company may write to the Company through any
of the following channels:

  • Call: +91-9888223401
  • SMS: +91-9888223401
  • Email: customercare@barotafinance.com (General Queries/Information/feedbacks)
  • OR
  • Email: grievanceredressal@barotafinance.com (Complaints only)
  • Write To:
    Grievance Redressal Cell,
    Barota Finance Limited,
    SCO 859, NAC, Manimajra,
    Chandigarh.-160101
  • Website: www.barotafinance.com

How a complaint should be made:

In order to resolve queries and complaints/ grievances, the Company laid down the following Grievance Redressal Mechanism.

Level 1:

Modes of Raising Complaint: A customer may raise complaint in writing, orally,
electronically or over telephone:

  • Call/ Message: +91-9888223401
  • Email: grievanceredressal@barotafinance.com
  • Website: www.barotafinance.com
  • Write To:
    Grievance Redressal Cell,
    Barota Finance Limited,
    SCO 859, NAC, Manimajra,
    Chandigarh.-160101

The customer is requested to necessarily provide Loan Account Number, Reference no. provided

by the Company, details of Feedback/ Suggestion/ Complaint and valid phone no. & e-mail ID
while communicating with the Company.

Each customer query/ complaint being unique in nature, the resolution of complaint may take up to 4 weeks after investigation. The customer will be made aware regarding the same.

Level 2:

If the Customer does not receive any response from the Company within 4 weeks or is dissatisfied with the response received, he/ she may approach the Reserve Bank of India at the following address:

  • The General Manager,
  • Department of Non-Banking Supervision,
  • Reserve Bank of India,
  • Central Vista, Sector 17,
  • Chandigarh – 160 017
  • E-mail: dnbschandigarh@rbi.org.in