GRIEVANCE REDRESSAL (GR) MECHANISM

Any customer having a grievance/ complaint/ feedback with respect to the product
and services offered by the Company may write to the Company through any
of the following channels:

  • Call: +91-9888223401
  • SMS: +91-9888223401
  • Email: customercare@barotafinance.com (General Queries/Information/feedbacks)
  • OR
  • Email: grievanceredressal@barotafinance.com (Complaints only)
  • Write To:
    Grievance Redressal Cell,
    Barota Finance Limited,
    SCO 859, NAC, Manimajra,
    Chandigarh.-160101
  • Website: www.barotafinance.com

How a complaint should be made:

In order to resolve queries and complaints/ grievances, the Company laid down the following Grievance Redressal Mechanism.

Level 1:

Modes of Raising Complaint: A customer may raise complaint in writing, orally,
electronically or over telephone:

  • Call/ Message: +91-9888223401
  • Email: grievanceredressal@barotafinance.com
  • Website: www.barotafinance.com
  • Write To:
    Grievance Redressal Cell,
    Barota Finance Limited,
    SCO 859, NAC, Manimajra,
    Chandigarh.-160101

The customer is requested to necessarily provide Loan Account Number, Reference no. provided

by the Company, details of Feedback/ Suggestion/ Complaint and valid phone no. & e-mail ID
while communicating with the Company.

Each customer query/ complaint being unique in nature, the resolution of complaint may take up to 30 days after investigation. The customer will be made aware regarding the same.

Level 2:

If the Customer does not receive any response from the Company within 30 days or is not satisfied with the response received, the customer may approach to the Reserve Bank of India through the complaint lodging portal: https://cms.rbi.org.in/ may approach to Regional Office of Dept. of Supervision – RBI.

(Reserve Bank - Integrated Ombudsman Scheme, 2021 (‘Scheme’) and Salient features of the Scheme are published on website of the Company with contact details of Nodal officer of the Company.)

  • The General Manager,
  • Department of Non-Banking Supervision,
  • Reserve Bank of India,
  • Central Vista, Sector 17,
  • Chandigarh – 160 017
  • E-mail: dnbschandigarh@rbi.org.in