Any customer having a grievance/ complaint/ feedback with respect to the product
and services offered by the Company may write to the Company through any
of the following channels:
- Call: +91-9888223401
- SMS: +91-9888223401
- Email: customercare@barotafinance.com (General Queries/Information/feedbacks)
- OR
- Email: grievanceredressal@barotafinance.com (Complaints only)
- Write To:
Grievance Redressal Cell,
Barota Finance Limited,
SCO 859, NAC, Manimajra,
Chandigarh.-160101 - Website: www.barotafinance.com
How a complaint should be made:
In order to resolve queries and complaints/ grievances, the Company laid down the following Grievance Redressal Mechanism.
Level 1:
Modes of Raising Complaint: A customer may raise complaint in writing, orally,
electronically or over telephone:
- Call/ Message: +91-9888223401
- Email: grievanceredressal@barotafinance.com
- Website: www.barotafinance.com
- Write To:
Grievance Redressal Cell,
Barota Finance Limited,
SCO 859, NAC, Manimajra,
Chandigarh.-160101
The customer is requested to necessarily provide Loan Account Number, Reference no. provided
by the Company, details of Feedback/ Suggestion/ Complaint and valid phone no. & e-mail ID
while communicating with the Company.
Each customer query/ complaint being unique in nature, the resolution of complaint may take up to 4 weeks after investigation. The customer will be made aware regarding the same.
Level 2:
If the Customer does not receive any response from the Company within 4 weeks or is dissatisfied with the response received, he/ she may approach the Reserve Bank of India at the following address: